Infinity Fitness Club LLC (“the Gym”, “we”, “us”, “our”) respects the privacy of our members, visitors, guests,
employees and other individuals who interact with our facilities and services.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information in connection
with:
• Gym facilities and memberships
• Classes and personal training
• Events
• Our website and mobile applications
• Communication channels
• Other related services
We aim to handle personal information responsibly and in accordance with applicable UAE laws, including
Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable
Depending on your relationship with us, we may collect:
• Full name
• Date of birth and age
• Gender, where required for our services or facilities
• Emirates ID, passport or other identification information
• Mobile telephone number
• Email address
• Residential or mailing address
• Emergency contact details
• Membership information and membership history
• Payment and transaction information
• Records of purchases, refunds and outstanding payments
• Class and personal-training bookings
• Gym entry and access-control records
• Photographs and video recordings
• CCTV footage
• Information provided when participating in gym events, competitions or programs
• Fitness assessment and training-related information voluntarily provided to us
• Communications and correspondence with the Gym
• Information required to administer children’s or family memberships, where applicable
We only seek to collect information that is reasonably necessary for legitimate business, operational, contractual,
safety, security or legal purposes.
We may use personal information to:
• Create and manage gym memberships
• Process payments, refunds and membership transactions
• Provide access to gym facilities
• Manage classes, personal training and other services
• Contact members regarding their membership
• Respond to enquiries, complaints and requests
• Provide customer service
• Manage bookings and attendance
• Maintain gym security and safety
• Monitor use of our facilities
• Prevent fraud, misuse or unauthorized access
• Comply with applicable legal and regulatory requirements
• Improve our services, facilities and member experience
• Conduct internal administration and reporting
• Send service-related communications
• Send promotional communications where permitted and appropriately consented to
For the safety and security of members, employees, visitors and property, CCTV cameras may operate in
designated areas of the Gym.
CCTV footage may be used for:
• Security and crime prevention
• Investigating incidents
• Protecting members, employees and visitors
• Investigating damage, theft or misconduct
• Responding to legitimate legal or regulatory requests
CCTV cameras will not intentionally be positioned in areas where individuals have a reasonable expectation of
complete privacy, such as toilets or changing/shower areas.
CCTV recordings will be retained only for as long as reasonably necessary, subject to applicable legal, security
and operational requirements.
Infinity Fitness Club LLC may take photographs or videos during events, classes, competitions and promotional
activities.
Where photographs or videos are intended for promotional or marketing purposes, we will seek appropriate
permission or otherwise process the material in accordance with applicable law.Members may contact the Gym if they have concerns regarding the use of their image.
Subject to applicable law and consent requirements, we may contact members or prospective members through:
• SMS
• Telephone
• Mobile applications
• Other approved communication channels
Marketing communications may include membership offers, promotions, events, classes, personal training,
renewals and other Gym services.
Where required, individuals may withdraw their consent or request that marketing communications stop.
Stopping marketing communications will not necessarily stop essential service-related communications, such as
membership, payment, safety or operational notices.
Infinity Fitness Club LLC does not sell members’ personal information.
We may share information with trusted service providers or third parties where reasonably necessary to provide
our services or operate the business, including providers involved in:
• Payment processing
• Membership management systems
• Access-control systems
• IT and software services
• SMS, WhatsApp or email communications
• Customer support
• Security services
• Professional, legal or accounting services
We may also disclose information where required or permitted by applicable law, government authorities, law
enforcement agencies, courts or regulatory bodies.
Where third parties process personal information on our behalf, we take reasonable steps to require appropriate
confidentiality and data-security protections.
Some of our technology, software or service providers may process or store personal information outside the
United Arab Emirates.
Where personal information is transferred outside the UAE, Infinity Fitness Club LLC will take appropriate steps
to comply with applicable UAE data-protection requirements concerning international transfers and data security.
Infinity Fitness Club LLC takes reasonable technical, organizational and administrative measures to protect
personal information against:
• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Unauthorized processing
Access to personal information is limited to individuals and service providers who reasonably require it for their
responsibilities.
We retain personal information only for as long as reasonably necessary for the purpose for which it was
collected, including:
• Managing an active membership
• Meeting contractual obligations
• Handling financial and accounting records
• Resolving complaints or disputes
• Meeting legal and regulatory requirements
• Maintaining security records
• Protecting the legitimate interests of the Gym and its members
When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in
accordance with applicable requirements.
Subject to applicable law and any applicable exceptions, individuals may have rights concerning their personal
information, including the ability to:
• Request information about how their data is processed
• Request correction of inaccurate or incomplete information
• Request deletion where legally applicable
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Submit a privacy-related complaint or request
Requests should be submitted to the Gym using the contact details provided below.
Infinity Fitness Club LLC may need to verify the identity of the person making a request before processing it.
Where a membership, activity or service involves a child or minor, Infinity Fitness Club LLC may collect
information from the parent, legal guardian or authorized representative as reasonably necessary to provide the
service, maintain safety and comply with applicable requirements.Parents or legal guardians may contact the Gym regarding information relating to a child’s membership or
participation.
Payments may be processed through third-party payment providers.
Infinity Fitness Club LLC may retain transaction information necessary for accounting, membership
administration, refunds, reconciliation and legal requirements.
Where payment information is processed by a third-party payment provider, the provider’s own privacy and
security policies may also apply.
If Infinity Fitness Club LLC becomes aware of a personal-data security incident, we will assess the incident and
take appropriate steps in accordance with applicable UAE legal and regulatory requirements.
This may include:
• Containment
• Investigation
• Remediation
• Notification to relevant parties or authorities where required
If Infinity Fitness Club LLC becomes aware of a personal-data security incident, we will assess the incident and
take appropriate steps in accordance with applicable UAE legal and regulatory requirements.
This may include:
• Containment
• Investigation
• Remediation
• Notification to relevant parties or authorities where required
If Infinity Fitness Club LLC becomes aware of a personal-data security incident, we will assess the incident and
take appropriate steps in accordance with applicable UAE legal and regulatory requirements.
This may include:
• Containment
• Investigation
• Remediation
• Notification to relevant parties or authorities where required
For privacy questions, requests or complaints, please contact:
• Company: Infinity Fitness Club LLC
• Email: clubmanager@infinityfitness.ae
• Telephone: 0503180202
• Address: Upper Parking 1 Level, Grand Mall, Al Rashidiya, Ajman, UAE
By becoming a member or using Infinity Fitness Club LLC facilities and services, I acknowledge that I have been
provided with access to this Privacy Policy and understand how my personal information may be collected, used,
stored and processed as described above.
